Common Questions
Our FAQ page provides answers to common questions about our products/services. If you can’t find what you’re looking for, our customer support team is ready to help.
SerenNap Hug Blanket
What material is the SerenNap hug blanket made of? What's its background?
Using intimate-cup-grade skin-friendly cotton material originally designed for women's bras, sports bras, and nursing bras, this high-end fabric has 47 patents and 4 major authoritative certifications. In 2023, after process improvements, it was applied to sleep quilts, making it safe, skin-friendly, and of extremely high quality.
How soft is this quilt, and what advantages does it have compared to ordinary quilts?
The surface hardness is as low as 2 Asker F, 4 times softer than latex, 6 times softer than foam, and feels like a second layer of skin; it achieves a naked feeling, is skin-friendly, and leaves no marks, with even force distribution that doesn't press on the body. It wraps closely and softly, making the human body feel like wearing tight-fitting clothing, tightly enveloped by the quilt, leaving no gaps around the body, which makes people feel safer and more relaxed.
Is the hug breathable? Will it feel stuffy when used in summer?
Adopts ≥95% fully open-hole structure, with built-in 10,000 micro-ventilation air sacs, air permeability reaches up to 750mm/s; can quickly ventilate, wick away moisture, and dissipate heat, forming an air circulation layer, saying goodbye to sticking, stuffiness, and sweat from long sleep, keeping cool and dry throughout the entire night in summer.
Ergonomic Memory Foam Pillow
What material is used for this pillow? What are its features?
The entire series uses high-density zero-pressure slow rebound memory foam, precisely shaping in 3 seconds, intelligently fitting the natural curves of the head and neck, evenly distributing pressure on the head, neck, and shoulders. It is soft without collapsing, supportive without being hard, and remains comfortable without stiffness or sagging even after long sleep.
Does this pillow provide protection for the cervical spine? Is it suitable for people with poor cervical spine health?
Fully designed with human ergonomics zoning, with high and low zones and curves that fit the cervical spine's physiological curve. It relieves pressure when lying on your back and supports the neck when lying on your side, maintaining a straight spine, effectively alleviating shoulder and neck soreness and stiff neck caused by looking down or prolonged sitting, and is very suitable for daily use by people with cervical discomfort.
Is the pillow fabric skin-friendly? Will it cause allergies or pilling?
Uses air-layer fabric or high-end nylon-spandex fabric, with a fluffy, soft, and skin-friendly touch that does not irritate the face; the fabric is wrinkle-resistant, wear-resistant, and not prone to pilling, while also being breathable, mite-resistant, inhibiting bacterial growth, odorless, and non-irritating, making it safe for the elderly, children, and sensitive skin.